Refund Policy

Last updated: 14 October 2026

This policy covers refunds for XConnect Pro. How you get one depends on where you bought it: in the desktop app, or in the iOS or Android app.

1. Purchases in the desktop app (Windows, macOS, Linux)

Desktop purchases are sold by our online reseller Creem (Armitage Labs OÜ), the Merchant of Record for these orders.

They are refundable within 14 days of the charge if the software does not work for you. This covers the monthly and annual subscriptions and the lifetime licence.
To ask for a refund, write to [email protected] from the email address you bought with, or contact Creem at [email protected].
Creem returns the money to the original payment method.

New accounts get a 7-day free Pro trial in the desktop app, once per account and per device, with no payment method. When it ends the account returns to Free and nothing is charged.
The monthly and annual plans have no free trial of their own: you are charged when you subscribe, including when you subscribe during the 7-day trial.
You can cancel a subscription at any time in the app: Settings → Subscription & Billing → Manage Subscription. Cancelling stops future renewals; Pro stays active until the end of the period you have paid for.

A refunded or charged-back purchase ends the Pro access it paid for.

Purchases made in the iOS or Android app are refunded by Apple or Google under their own policies. Please request those refunds from the store.